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Privacy Policy

We Clean ("We", "us", or "our") is committed to protecting the privacy of our users ("you" or "your"). This Privacy Policy explains what information we collect, how we use it, and under what circumstances we may disclose it.

Information We Collect:

 

We collect the following types of data through our website:

  • Enquiry Forms and Bookings: Name, contact information (email address, phone number), address, and any other details included in your enquiry or booking request.

  • Email Sign-Up Forms: Email address and any other information you provide.

  • Live Chat: Name (optional), email address, and content of your conversation.

 

Use of Information:

 

We use the information we collect for the following purposes:

  • To process your enquiries and bookings.

  • To send you information about our services, promotions, and special offers.

  • To respond to your questions and requests.

  • To improve our website and services.

  • To personalise your experience on our website.

  • To comply with legal and regulatory requirements.

 

Legal Basis for Processing:

 

We process your information based on the following legal bases:

  • Contract: When you use our website to make an enquiry or booking, we need to process your information to fulfil our contract with you.

  • Consent: When you sign up for our email list, use our enquiry form or use our live chat, you consent to our use of your information to be able to respond and process your enquiry.

  • Legitimate Interests: We may use your information for our legitimate interests, such as improving our website and services, sending you marketing communications, and preventing fraud. However, we will only do so in a way that does not significantly impact your privacy rights.

 

Information Sharing and Disclosure:

 

We may share your information with third-party service providers who help us operate our website and provide our services. These service providers are contractually obligated to keep your information confidential and use it only for the purposes we have specified.

 

We may also disclose your information if we are required to do so by law or in the good faith belief that such disclosure is necessary to comply with a court order, subpoena, or other legal process, or to protect the rights or safety of ourselves, our employees, or others.

We will not sell or transfer your information to any third party for marketing purposes without your consent.

Data Security:

 

We have implemented appropriate security measures to protect your information from unauthorised access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure.

 

Data Retention:

 

We will retain your information for as long as it is necessary to fulfill the purposes for which it was collected, or as long as we are legally required to do so.

 

Your Rights:

 

You have the following rights under UK and EU data protection laws:

  • The right to access your personal information.

  • The right to rectification of inaccurate personal information.

  • The right to erasure of your personal information.

  • The right to restrict the processing of your personal information.

  • The right to object to the processing of your personal information.

  • The right to data portability.

 

If you wish to exercise any of these rights, please contact us using the information below.

 

Changes to this Privacy Policy:

 

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.

 

Contact Us:

 

If you have any questions about this Privacy Policy, please contact us at:

  • Email: hello@we-clean.co.uk

  • Phone: 020 4529 4811

  • Address: We Clean (Cleaning Co) Ltd, 13b York Street, Twickenham, TW1 3JZ

 

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